Refund policy

At The Happy Tribe, we take great pride in the quality of our products and services. We are committed to providing our customers with the best possible experience, and we stand behind our products 100%. However, we also understand that sometimes things may not go as planned, and you may need to return or refund a product. To make the process as smooth as possible, we have created this refunds and returns policy.

Returns:
We do not accept returns unless there is a fault with the product or a quality control issue. In the unlikely event that you receive a faulty product, please get in touch with us immediately, and we will be happy to help you. We will request photos of the faulty product for review, and we will need the product returned to our Happy Tribe HQ in Motor City.

Refunds & Exchanges:
We do not offer refunds on personalised products unless there is a fault with the product or a quality control issue. If spelling mistakes are made on the personalisation at the fault of the customer, a refund will not be issued. If it is the fault of the provider, then a new replacement product will be provided free of charge.

To request a refund or return, please contact us within 7 days of receiving your product. If the return or refund is approved, we will provide you with a return address and further instructions on how to proceed.

Non-personalised products can be exchanged for alternative styles or sizes within 7 days of purchase. Please note that we do not cover any shipping costs for products eligible for exchange. The customer will be responsible for all shipping fees associated with the return.

We reserve the right to refuse any returns or refunds that do not meet our policy requirements.

For any questions or enquiries linked to our return policy, please email us at hello@thehappytribe.ae.