Frequently Asked Questions
Ordering & Personalisation
How do I personalise a backpack or pouch?
Personalising your item is simple. While placing your order, you can choose your preferred colours, patches, and name customisation directly on the product page. Each piece is lovingly handcrafted to make it truly special for your child.
Can I preview my personalised design before production?
We always aim to create your item exactly as requested. If you need a preview or have specific design requirements, our team will be happy to assist before production begins.
Can I personalise items with any name?
Yes, absolutely. We personalise most names, including Arabic names. If you have a special request or unique spelling, feel free to contact us before ordering.
Can I customise colours, patches, or themes?
Yes. Our personalised backpacks and pouches are designed to be fun and unique. You can choose from a wide range of colours, patch styles, and themes perfect for birthdays, school, holidays, and special occasions.
Production & Delivery in Dubai & UAE
How long does personalisation take?
Most personalised items are ready within 2–4 business days. During busy periods such as back-to-school season or holidays, production may take slightly longer.
How long does delivery take across the UAE?
Dubai: 1–2 days after production Other Emirates: 2–4 days We work with trusted courier partners to ensure safe and timely delivery.
Do you offer express delivery in Dubai?
Yes. Express delivery within Dubai is available depending on availability. If you need an urgent personalised gift, please contact us and we’ll do our best to help.
Can I order a personalised gift last minute?
Yes, we understand that celebrations can come up unexpectedly. Contact us for urgent requests and we’ll always try to accommodate where possible.
Product Quality & Materials
What is the quality of your personalised backpacks and pouches?
Quality is extremely important to us. Our products are: Durable for everyday use Comfortable and child-friendly Made from high-quality materials Designed with long-lasting personalisation We create items that children love and parents trust.
Will the personalisation fade or peel?
No. We use high-quality application techniques designed to last. With proper care, the personalisation remains vibrant over time.
Are the bags washable?
Most items can be gently spot-cleaned with a damp cloth. We recommend avoiding machine washing unless stated in the product care instructions.
Are the bags washable?
Most items can be gently spot-cleaned with a damp cloth. We recommend avoiding machine washing unless stated in the product care instructions.
Are personalised backpacks suitable for school?
Yes. Our backpacks are lightweight, practical, and durable ideal for nursery, school, travel, and activities.
Occasions & Gifting
What occasions are personalised gifts suitable for?
Our personalised gifts are perfect for: Birthdays Easter gifts Back to school Party favours Baby gifts Christmas presents Travel accessories Special milestones They’re also great for helping children easily recognise and keep track of their belongings.
Are personalised backpacks a good birthday gift?
Absolutely. Personalised backpacks are among the most loved gifts for children—they’re practical, meaningful, and create lasting memories.
Do you offer personalised party favours in Dubai?
Yes. We specialise in personalised party favours and bulk orders for birthdays and events. Contact us for customised packages and special pricing.
Pricing & Bulk Orders
How much do personalised backpacks cost?
Prices vary depending on the product, size, and customisation options. Full pricing is available on each product page.
Is there a minimum order quantity?
No minimum order is required for most products. Bulk pricing applies for larger quantities.
Do you offer discounts for bulk or party orders?
Yes. We offer special pricing for bulk orders, birthday parties, and events. Please contact us for a personalised quote.
Returns, Changes & Support
Can I return a personalised item?
As each item is made specifically for you, personalised products are non-returnable unless there is a fault or an error from our side.
Can I change my order after placing it?
Changes may be possible if production hasn’t started yet. Please contact us immediately after placing your order for any adjustments.
What if there is a mistake with my order?
Your happiness matters to us. If there’s any issue, please contact us and we’ll resolve it as quickly as possible.
Location & Availability
Where are you based?
We are proudly based in Dubai, UAE, and deliver across the UAE.
Where can I buy personalised backpacks in Dubai?
You can shop directly through our website or contact us for custom orders, party favours, and bulk enquiries.